Privacy Policy
1. Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how Bodyline wellness collects, uses, holds, and discloses personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and rules set by third-party advertising partners.
By accessing or using our website, directory, or blog services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect personal and non-personal information through your interactions with our website:
- Personal Information Provided Voluntarily: Name, email address, phone number, location/suburb, inquiry details, or account sign-up details (e.g., when contacting listed therapists or subscribing to our newsletter).
- Therapist/Provider Data: Business name, Australian Business Number (ABN), professional qualifications, contact details, service area, and directory listing details.
- Sensitive & Health Information: As a general rule, our platform collects directory and inquiry details only. We request that clients do not submit confidential medical records or sensitive health histories via general website forms. Any health disclosures made directly to independent therapists are governed by that practitioner’s individual privacy practices.
- Automatically Collected Data (Log Data): IP addresses, browser type, operating system, referring URL, pages viewed, time spent on pages, and device identifiers.
3. How We Use Your Information
We collect, hold, and use your information for the following primary purposes:
- Operating and maintaining our online therapist directory and wellness blog.
- Facilitating inquiries between users and qualified local therapists.
- Improving website layout, content quality, and user experience.
- Complying with legal and regulatory obligations under Australian law.
- Serving targeted or non-personalized advertisements via third-party ad networks.
4. Cookies and Advertising
Our website uses cookies and similar tracking technologies to improve functionality and serve advertisements.
A. Use of Advertising Cookies
Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website or other websites on the Internet.
Google’s use of advertising cookies (including DoubleClick cookies) enables it and its partners to serve ads to our users based on their visits to our site and/or other sites across the Web.
B. Opting Out of Personalized Advertising
Users can opt out of personalized advertising at any time:
- You may opt out of personalized Google advertising by visiting Google Ads Settings.
- Alternatively, you can opt out of third-party vendor use of cookies for personalized advertising by visiting www.aboutads.info or the Network Advertising Initiative Opt-Out Page.
C. Third-Party Ad Networks
Other third-party ad networks or vendors may also serve ads on our website. These vendors may drop cookies on your browser to collect non-personally identifiable information for ad customization. You can review individual third-party ad policies via the links above.
5. Third-Party Links & Independent Therapists
Our website contains links to third-party websites, directory listings, and independent therapist booking systems. We do not own or control these external sites and are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party site or practitioner you visit or contact.
6. Overseas Disclosure of Personal Information
Some of our third-party service providers (such as web hosting, analytics, email management, and ad networks like Google) may store or process data on servers located outside Australia. When data is transferred overseas, we take reasonable steps to ensure service providers handle data securely and in line with principles comparable to the Australian Privacy Principles.
7. Data Security & Storage
We implement appropriate technical and organizational measures (including SSL encryption and secure server hosting) to protect your personal information from loss, unauthorized access, modification, or disclosure. However, no method of transmission over the Internet is 100% secure.
8. Accessing and Correcting Your Information
Under APPs 12 and 13, you have the right to request access to the personal information we hold about you or request corrections if it is inaccurate, out-of-date, or incomplete.
To submit an access or correction request, please contact us. We will respond within a reasonable timeframe (typically within 30 days).
9. Privacy Complaints & Questions
If you have questions, concerns, or wish to make a complaint about how we handle your personal information, please contact us.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our legal obligations or operational practices. Any updates will be posted on this page with an updated “Last Updated” date.